If your payment was deducted but you didn’t receive your voucher or top-up, please:
- Keep your transaction receipt or payment reference number.
- Wait a few minutes, some transactions may take time to update.
- If you still haven’t received your item, contact UniPin Customer Support and include your payment reference, order ID and the email used for purchase.
Our support team will investigate and assist you as quickly as possible.
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RM0. Anda telah dicaj RM1.17 untuk Mobile Legends: Bang Bang - 13 Diamonds + 1 Bonus|Unipin15. Terima kasih kerana membayar dengan Kredit Hotlink / Bil Maxis anda.
Hello, it's been 3 days since I submitted the transaction problem ticket.
First request email is at 1st of September.
I even tried on the Whatsapp and no reply at all.
Is anyone of you working on it now?
It has been approximately 10 days since my purchase, and this matter remains unresolved despite repeated follow-ups.
Your team previously assured me that the token would be delivered within 2–3 days. I have continued to cooperate and wait, but I have received neither the purchased EA FC Points nor a confirmed refund.
My payment of ₹1,799 was successfully transferred to UniPin India Private Limited. Your own records display conflicting statuses: “Success” in the order history and “Transaction failed” on the receipt.
I require a clear, written resolution rather than another indefinite request to wait.
Please escalate this matter immediately and confirm whether my purchased token will be delivered or my payment refunded. I also request a formal complaint reference number and a specific resolution timeline.
If this matter cannot be resolved promptly, I will proceed with a formal consumer grievance and submit the supporting evidence.
I look forward to your response.
Regards,
Customer — EA FC Points Order
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